GENERAL TERMS AND CONDITIONS

Language School with the Right of State Language Examination Metropol, s.r.o.

Nitranská 1459/11, Prague 3 – Vinohrady, Postal Code: 130 00, ID No.: 24659452

The subject of activity of the Language School with the Right of State Language Examination Metropol, s.r.o. (hereinafter referred to as the “language school”) is the provision of language teaching for those interested in such studies. Those interested in studies (hereinafter referred to as “students”) can register for a chosen course on the school’s website www.skolametropol.cz and pay for the chosen course.

I. Introductory Provisions

1. The General Terms and Conditions (hereinafter also “GTC”) form an integral part of the contract concluded between the student and the language school.
2. The contract between the student and the language school is created based on an electronic order available through the website www.skolametropol.cz or an application form filled out at the language school’s office.
3. The agreed terms of the contractual relationship can be changed or cancelled only by explicit agreement of both contracting parties and based on the conditions stated in these General Terms and Conditions.

II. Subject of Performance

1. The subject of performance is language teaching in a course announced by the language school for the relevant period based on an order (hereinafter referred to as “teaching”).
2. Language courses are divided into several types (intensive language course, standard language course, language course for children, conversation course, online language teaching). The characteristics of individual courses are listed on the language school’s website www.skolametropol.cz.

III. Term and Realization of Teaching

1. The length of the teaching block is determined according to the course specification on the website www.skolametropol.cz, unless stated otherwise.
2. Unless stated otherwise, teaching does not take place on public holidays. This fact has already been taken into account when calculating the course fee.
3. The start of teaching is specified in the current offer of language courses on the language school’s website www.skolametropol.cz.
4. The provider reserves the right to postpone the start and end of the course by 1-2 weeks if necessary for technical reasons.
5. The language school reserves the right to cancel a course due to failure to meet the minimum capacity of the course (minimum number is 4 students). The language school is obliged to offer the client an alternative solution (possibility to attend another course, transfer of the course fee to individual teaching, or refund of the course fee). In this case, the course fee is refundable in full.

IV. Course Fee

1. The price for the relevant language course (hereinafter referred to as “course fee”) is determined according to the price list of language courses published on the website www.skolametropol.cz and is stated in the client’s order (according to the specific course specification).
2. The course fee includes the relevant number of teaching blocks (according to the course specification), teaching materials excluding textbooks, use of aids and classroom equipment during teaching.

V. Payment Terms

1. Before the start of the course, the student is obliged to pay the full course fee to the language school either in person at the language school’s office or online when ordering on the website www.skolametropol.cz.
2. In case the client requests the application of any of the offered discounts (see Art. VI. GTC), they are obliged to report this fact in advance and prove it with a relevant document (discount voucher, etc.). The discount cannot be applied retroactively.
3. The course fee can be paid in the following ways: in cash at the language school’s office, by payment card online, by bank transfer to the account.

VI. Discounts on Course Fee

1. A list of currently offered discounts is available at www.skolametropol.cz.
2. None of the discounts provided by the provider can be applied retroactively, and discounts cannot be combined.
3. The provider is not obliged to notify the client of the possibility of using a discount.

VII. Quality of Teaching and Teaching Staff

1. The language school undertakes that teaching will take place on the designated days and times.
2. The language school undertakes that teaching will take place at the level stated in the specification of the specific course, taking into account the language level of the given group at the discretion of the lecturer.
3. The language school undertakes to procure quality lecturers for teaching who have the necessary education and experience.

VIII. Complaints

1. If the student is dissatisfied with the quality of teaching, they are obliged to inform the language school of this fact in writing, e.g., by email, or orally, either by phone or in person.
2. A complaint about the course can be made no later than the beginning of the third lesson after the start of the course, of which the client is aware and agrees with.
3. The language school reserves the right to review the reasons for the complaint and, if found justified, to propose a solution to the client, e.g., in the form of enabling a transfer to another course or saving the course fee for the next semester, or refunding the course fee to the student – the choice of such solution is always up to the language school (in all cases, it concerns the refund of an adequate part of the course fee, i.e., after deducting the amount for lessons already taken).
4. The language school undertakes to decide on the complaint immediately, if possible, or within 5 working days.
5. The language school is not liable for failure to fulfill obligations arising from the contract caused by force majeure. The student is aware of their obligations arising from this paragraph of the GTC, agrees with them, and undertakes to comply with them.

IX. Breach of Contract, Contract Amendment, Withdrawal from Contract

1. In case of sudden health complications lasting longer than 6 weeks, the student is entitled to interrupt teaching and transfer an adequate part of the course fee to the following semester. This fact must be proven to the language school with a relevant document from a doctor (medical certificate, etc.) as soon as possible, i.e., no later than two weeks from the interruption of course attendance. If the student does not provide the language school with a document from a doctor within the period according to the previous sentence, they are not entitled to a refund of an adequate part of the course fee according to this paragraph.
2. The language school reserves the right to refuse or subsequently exclude from the course a student who violates the basic principles of civil coexistence.

X. Personal Data of the Client

1. A student who is a natural person, by sending or signing the order, provides the provider with their personal data: name, surname, email address, and telephone number. By signing or sending the order, the student confirms that the personal data provided by them are accurate and true. If there is subsequently a change in personal data, the student is obliged to notify the language school of this change no later than within 7 days.
2. The language school is the controller of personal data in this contractual relationship and undertakes to handle the student’s personal data in accordance with applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as “GDPR”).
3. In accordance with Art. 6(1)(b) GDPR, the language school is entitled to process the provided personal data for the purpose of concluding and fulfilling the contract. Refusal to provide personal data will result in the non-conclusion of the contract. Furthermore, the language school is entitled to process personal data provided in connection with the fulfillment of the contract based on a legitimate interest, namely for direct marketing purposes, i.e., sending commercial communications of the language school.
4. The student acknowledges that the student’s consent is not required for the processing of their personal data according to the previous paragraph.
5. The language school confirms that it is aware that in accordance with applicable legislation, the student has:
   
   • the right of access to personal data, consisting in the right to obtain from the controller confirmation as to whether or not personal data concerning them are being processed, and information about the purpose of processing, the category of personal data, the period of processing, and other information according to Art. 15 GDPR,
   • the right to rectification of inaccurate personal data according to Art. 16 GDPR,
   • the right to erasure of personal data if the purpose for which they were collected has passed, or if the client has withdrawn consent to the processing of personal data or personal data have been processed unlawfully, and for other reasons stated in Art. 17 GDPR,
   • the right to restriction of processing consisting in the fact that the client contests the accuracy of the personal data or has raised an objection to processing and in other cases stated in Art. 18 GDPR,
   • the right to data portability consisting in the fact that the client has the right to receive the personal data they have provided to the controller, in a structured, commonly used, and machine-readable format, and the right to transmit those data to another controller under the conditions stated in Art. 20 GDPR,
   • the right to object to the processing of personal data according to Art. 21 GDPR and the right to lodge a complaint with the Office for Personal Data Protection.
   • The student declares that they have been sufficiently informed about their rights regarding personal data protection.

1. The language school undertakes to adopt measures to prevent unauthorized or accidental access to the student’s personal data, their alteration, destruction or loss, unauthorized transfers, other unauthorized processing, as well as other misuse of personal data.
2. The language school shall ensure, to the extent determined by generally binding legal regulations, that its employees and other persons working with the client’s personal data are informed that these data must be stored and protected according to GDPR and not provided to third parties.
3. The processing of the student’s personal data will take place for the duration of the contract concluded based on the order. The language school undertakes to delete the processed personal data without undue delay after the end of the contract, but no later than within 1 month, with the exception of the language school’s legitimate interest in case of a dispute with the student.
4. The language school declares that the system where personal data will be stored is located within the territory of the European Union, or is under the protection of the EU-U.S. Privacy Shield Framework and is in compliance with GDPR.

XI. Final Provisions

1. Unless these GTC or the agreement of the contracting parties state otherwise, legal relations between the contracting parties are governed by the relevant provisions of Act No. 89/2012 Coll., Civil Code, as amended.
2. These business terms and conditions are issued according to the Civil Code and are valid and effective from 1.9.2025.